Case file 11 / Implants and prosthodontics

Local answers for dental office selection inquiries

For dental office selection, inquiries arrive pre-addressed to the correct office.

Book a demoWhat we built

File 11

Practice
Denture and prosthetics dental practice
Where
Roanoke, Virginia
Team
6 staff; one locally managed operation
Worked with
Indira Bhat, Patient care coordinator

20 working days

Before

Where the practice started

The starting point

The dental office selection page spoke to everyone and routed no one. Contact details were listed wholesale, with geography left as an exercise for the reader.

What it was costing the front desk

Day to day with dental office selection, people rang the first number they spotted and sometimes repeated their story to a second colleague. Location details and the inquiry form had no connection to each other.

The build

What we built

Service descriptions and their local contacts are presented as one unit. Submissions arrive with the location attached, plus preferred office, visit reason and callback number, so the right team sees the right message.

  1. Local contact panel
  2. Location selection
  3. Location-aware notifications
  4. Opening hours

Where this sits in a ChairsideWeb plan

Every plan carries them, from Chairside at $137 a month.

Timeline

How long it took

20 working days after content approval, including staff review and handover.

  1. Day 0

    Content approved

    The practice signs off the wording and the facts the pages will carry.

  2. 20 working days

    Build and staff review

    We build it, the team who will use it reviews it, and we change what they flag.

  3. Handover

    In the team's hands

    The team is walked through it and it goes live on the practice's site.

After

What changed

For dental office selection, inquiries arrive pre-addressed to the correct office. The transfer ritual has been replaced by a label the visitor applies themselves.

Our organisation chart used to be the customer's problem. The dental office selection page quietly handles the routing for them now.
Indira Bhat, Patient care coordinatorDenture and prosthetics dental practice, Roanoke, Virginia

Your offices

Want this working for your front desks?

On a thirty-minute demo we show you how this would sit on your own site, and which plan fits. Plans from $137 a month; the $797 build fee is invoiced after launch.

Questions

About this case study

How long did this project take?

20 working days after content approval, including staff review and handover. The clock started once the practice had approved the content, so the working days cover the build, the staff review and the handover to the team.

What exactly was built for this denture and prosthetics dental practice?

Service descriptions and their local contacts are presented as one unit. Submissions arrive with the location attached, plus preferred office, visit reason and callback number, so the right team sees the right message. The pieces involved: local contact panel, location selection, location-aware notifications, opening hours.

Why is the practice not named?

Our case studies name the practice type, the region and the person we worked with, and leave the business itself out on purpose. The words in the quote are the client's own.

Can our offices get the same thing?

Yes. The work here is part of location pages, hub or standalone and location and provider finder and booking requests into your front desk system. Every plan carries them, from Chairside at $137 a month. The $797 build fee is invoiced only after launch.

Related

Next step

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A live walk-through of the site you would get, in about thirty minutes. Live in 7 days from the onboarding call, domain and hosting included.