Case file 08 / General dentistry

Setting dental office selection free from the PDF

With dental office selection, staff answer questions with a link to the exact section instead of an attachment.

Book a demoWhat we built

File 08

Practice
City center dental surgery
Where
Chandler, Arizona
Team
12 staff; one locally managed operation
Worked with
Albert Milford, Reception team lead

25 working days

Before

Where the practice started

The starting point

The important information for dental office selection existed only as an attachment designed for printing. Reading it on a phone meant constant pinching and zooming.

What it was costing the front desk

When it comes to dental office selection, there were no direct links to individual answers, just one long attachment. A thirty-second question required a three-megabyte reply.

The build

What we built

Content on office hours and each location's provider roster was restructured as accessible sections with descriptive headings and direct links. A print version remains available by choice, not by force.

  1. HTML reference pages
  2. Descriptive headings
  3. Section links
  4. Printable summary

Where this sits in a ChairsideWeb plan

Every plan carries them, from Chairside at $137 a month.

Timeline

How long it took

25 working days after content approval, including staff review and handover.

  1. Day 0

    Content approved

    The practice signs off the wording and the facts the pages will carry.

  2. 25 working days

    Build and staff review

    We build it, the team who will use it reviews it, and we change what they flag.

  3. Handover

    In the team's hands

    The team is walked through it and it goes live on the practice's site.

After

What changed

With dental office selection, staff answer questions with a link to the exact section instead of an attachment. Visitors read on any device, and nothing has been taken away from those who like print.

Our dental office selection material was always sound; the format was the obstacle. As pages, it finally does its job.
Albert Milford, Reception team leadCity center dental surgery, Chandler, Arizona

Your offices

Want this working for your front desks?

On a thirty-minute demo we show you how this would sit on your own site, and which plan fits. Plans from $137 a month; the $797 build fee is invoiced after launch.

Questions

About this case study

How long did this project take?

25 working days after content approval, including staff review and handover. The clock started once the practice had approved the content, so the working days cover the build, the staff review and the handover to the team.

What exactly was built for this city center dental surgery?

Content on office hours and each location's provider roster was restructured as accessible sections with descriptive headings and direct links. A print version remains available by choice, not by force. The pieces involved: html reference pages, descriptive headings, section links, printable summary.

Why is the practice not named?

Our case studies name the practice type, the region and the person we worked with, and leave the business itself out on purpose. The words in the quote are the client's own.

Can our offices get the same thing?

Yes. The work here is part of service and provider pages and pages that open instantly. Every plan carries them, from Chairside at $137 a month. The $797 build fee is invoiced only after launch.

Related

Next step

Start your own case file

A live walk-through of the site you would get, in about thirty minutes. Live in 7 days from the onboarding call, domain and hosting included.