Case file 16 / Periodontics

Giving staff control of dental office selection changes

With dental office selection, what goes live is what was approved, verifiably.

Book a demoWhat we built

File 16

Practice
General and periodontal dental practice
Where
Harrisburg, Pennsylvania
Team
6 staff; one locally managed operation
Worked with
Felix Barrows, Front office manager

25 working days

Before

Where the practice started

The starting point

Dental office selection changes were requested in passing, a message here, a corridor remark there. The exact wording to replace was rarely among the details.

What it was costing the front desk

When it comes to dental office selection, whoever published an update had to interpret the request, while whoever approved it could not easily compare old and proposed wording side by side.

The build

What we built

The new request format is deliberately brief: page, old wording, new wording, approver. Nothing concerning office hours and each location's provider roster is published without clearing that review.

  1. Structured change request
  2. Named approver
  3. Before-and-after preview
  4. Publication check

Where this sits in a ChairsideWeb plan

Every plan carries them, from Chairside at $137 a month.

Timeline

How long it took

25 working days after content approval, including staff review and handover.

  1. Day 0

    Content approved

    The practice signs off the wording and the facts the pages will carry.

  2. 25 working days

    Build and staff review

    We build it, the team who will use it reviews it, and we change what they flag.

  3. Handover

    In the team's hands

    The team is walked through it and it goes live on the practice's site.

After

What changed

With dental office selection, what goes live is what was approved, verifiably. The process is short enough that people actually use it.

Approving a dental office selection change means reading the old line and the new line, side by side. Nothing more complicated than that.
Felix Barrows, Front office managerGeneral and periodontal dental practice, Harrisburg, Pennsylvania

Your offices

Want this working for your front desks?

On a thirty-minute demo we show you how this would sit on your own site, and which plan fits. Plans from $137 a month; the $797 build fee is invoiced after launch.

Questions

About this case study

How long did this project take?

25 working days after content approval, including staff review and handover. The clock started once the practice had approved the content, so the working days cover the build, the staff review and the handover to the team.

What exactly was built for this general and periodontal dental practice?

The new request format is deliberately brief: page, old wording, new wording, approver. Nothing concerning office hours and each location's provider roster is published without clearing that review. The pieces involved: structured change request, named approver, before-and-after preview, publication check.

Why is the practice not named?

Our case studies name the practice type, the region and the person we worked with, and leave the business itself out on purpose. The words in the quote are the client's own.

Can our offices get the same thing?

Yes. The work here is part of weekly detail updates. Every plan carries them, from Chairside at $137 a month. The $797 build fee is invoiced only after launch.

Related

Next step

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