Case file 20 / General dentistry

Keeping dental office selection maintainable after launch

With dental office selection, maintenance knowledge is written down and owned internally.

Book a demoWhat we built

File 20

Practice
Dental hygiene and preventive care clinic
Where
Chandler, Arizona
Team
18 staff; one locally managed operation
Worked with
Mahmoud Makki, Patient services supervisor

25 working days

Before

Where the practice started

The starting point

The previous site arrived without instructions. Maintaining the dental office selection pages relied on the continued availability of one external person.

What it was costing the front desk

When it comes to dental office selection, staff avoided routine changes because nobody could say who approved them or how to check them. Staleness was safer than error.

The build

What we built

Documentation delivered with the site covers the page inventory, how to request updates, who to contact and a short exercise walking the path to an appointment discussion with the selected office. An owner and backup are assigned for office hours and each location's provider roster.

  1. Page inventory
  2. Maintenance notes
  3. Backup reviewer
  4. Form check instructions
  5. Support contacts

Where this sits in a ChairsideWeb plan

Every plan carries them, from Chairside at $137 a month.

Timeline

How long it took

25 working days after content approval, including staff review and handover.

  1. Day 0

    Content approved

    The practice signs off the wording and the facts the pages will carry.

  2. 25 working days

    Build and staff review

    We build it, the team who will use it reviews it, and we change what they flag.

  3. Handover

    In the team's hands

    The team is walked through it and it goes live on the practice's site.

After

What changed

With dental office selection, maintenance knowledge is written down and owned internally. Cover during absence is a reading exercise, not an interview with former staff.

The dental office selection pages are useful, but it is the notes that let us run them confidently. Someone else can step in for me without a single guess.
Mahmoud Makki, Patient services supervisorDental hygiene and preventive care clinic, Chandler, Arizona

Your offices

Want this working for your front desks?

On a thirty-minute demo we show you how this would sit on your own site, and which plan fits. Plans from $137 a month; the $797 build fee is invoiced after launch.

Questions

About this case study

How long did this project take?

25 working days after content approval, including staff review and handover. The clock started once the practice had approved the content, so the working days cover the build, the staff review and the handover to the team.

What exactly was built for this dental hygiene and preventive care clinic?

Documentation delivered with the site covers the page inventory, how to request updates, who to contact and a short exercise walking the path to an appointment discussion with the selected office. An owner and backup are assigned for office hours and each location's provider roster. The pieces involved: page inventory, maintenance notes, backup reviewer, form check instructions, support contacts.

Why is the practice not named?

Our case studies name the practice type, the region and the person we worked with, and leave the business itself out on purpose. The words in the quote are the client's own.

Can our offices get the same thing?

Yes. The work here is part of weekly detail updates and managed hosting and domain. Every plan carries them, from Chairside at $137 a month. The $797 build fee is invoiced only after launch.

Related

Next step

Start your own case file

A live walk-through of the site you would get, in about thirty minutes. Live in 7 days from the onboarding call, domain and hosting included.