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Case file 04 / Cosmetic dentistry

Receipt, next step, reassurance for dental office selection

With dental office selection, both sides now share the same picture: the inquiry is received, the next step is stated and corrections have a clear route.

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File 04

Practice
Cosmetic and restorative dental practice
Where
Harrisburg, Pennsylvania
Team
15 staff; one locally managed operation
Worked with
Geoffrey Gatsby, Front desk coordinator

25 working days

Before

Where the practice started

The starting point

After submitting the dental office selection form, visitors landed back on the homepage with no acknowledgment. Whether the message had arrived was anyone's guess.

What it was costing the front desk

When it comes to dental office selection, uncertainty bred duplicates and reassurance calls. Staff reconciled repeated messages and calmed callers instead of progressing the original requests.

The build

What we built

A dedicated confirmation page now summarises the request and explains the route to an appointment discussion with the selected office. The acknowledgment email sets out how to correct any detail and when to expect a response based on opening hours.

  1. Confirmation page
  2. Acknowledgment email
  3. Correction contact
  4. Opening-hours guidance

Where this sits in a ChairsideWeb plan

Every plan carries them, from Chairside at $137 a month.

Timeline

How long it took

25 working days after content approval, including staff review and handover.

  1. Day 0

    Content approved

    The practice signs off the wording and the facts the pages will carry.

  2. 25 working days

    Build and staff review

    We build it, the team who will use it reviews it, and we change what they flag.

  3. Handover

    In the team's hands

    The team is walked through it and it goes live on the practice's site.

After

What changed

With dental office selection, both sides now share the same picture: the inquiry is received, the next step is stated and corrections have a clear route. Duplicate-chasing has largely disappeared from the morning routine.

Day to day with dental office selection, the silence after sending is gone. Dental office selection submitters know we have their message and what we will do with it.
Geoffrey Gatsby, Front desk coordinatorCosmetic and restorative dental practice, Harrisburg, Pennsylvania

Your offices

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Questions

About this case study

How long did this project take?

25 working days after content approval, including staff review and handover. The clock started once the practice had approved the content, so the working days cover the build, the staff review and the handover to the team.

What exactly was built for this cosmetic and restorative dental practice?

A dedicated confirmation page now summarises the request and explains the route to an appointment discussion with the selected office. The acknowledgment email sets out how to correct any detail and when to expect a response based on opening hours. The pieces involved: confirmation page, acknowledgment email, correction contact, opening-hours guidance.

Why is the practice not named?

Our case studies name the practice type, the region and the person we worked with, and leave the business itself out on purpose. The words in the quote are the client's own.

Can our offices get the same thing?

Yes. The work here is part of booking requests into your front desk system. Every plan carries them, from Chairside at $137 a month. The $797 build fee is invoiced only after launch.

Related

  • No. 14Cosmetic dentistry

    Billings, Montana Cosmetic dentistry and whitening clinic

    Error messages worth reading on the dental office selection form

    With dental office selection, visitors re-entered correct information because the form would not say what was wrong. The less patient simply left.

    • Persistent labels
    • Inline errors
    • Retained field values

    15 working days

  • No. 13General dentistry

    Newark, Delaware Suburban family dental clinic

    Structured dental office selection inquiries while the office sleeps

    For dental office selection, the team opened every morning to fragments: voicemails, bare emails, half-completed forms. Prioritising them required detective work before any real work.

    • After-hours request form
    • Staff response window
    • Morning request summary

    10 working days

  • No. 01Oral surgery

    Newark, Delaware Sedation and anxious-patient dental practice

    Making the first response to dental office selection count

    For dental office selection, whoever opened the inbox first had to chase the missing details before the message could be passed on. On a busy day, that follow-up alone could push an answer into the next morning.

    • Purpose-specific fields
    • Readable notifications
    • Clear response expectations

    10 working days

The services behind it

Next step

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