Case file 01 / Oral surgery

Making the first response to dental office selection count

Day to day with dental office selection, the opening message does the work the third message used to do.

Book a demoWhat we built

File 01

Practice
Sedation and anxious-patient dental practice
Where
Newark, Delaware
Team
6 staff; one locally managed operation
Worked with
Lucy Huxley, New patient coordinator

10 working days

Before

Where the practice started

The starting point

Inquiries about dental office selection reached the sedation and anxious-patient dental practice as free-form emails. Some were detailed, many were a single line, and none followed a shared shape.

What it was costing the front desk

For dental office selection, whoever opened the inbox first had to chase the missing details before the message could be passed on. On a busy day, that follow-up alone could push an answer into the next morning.

The build

What we built

The new form collects preferred office, visit reason and callback number at the point of inquiry. Messages land in a readable format with the category identified, and the sender is told the next step is an appointment discussion with the selected office.

  1. Purpose-specific fields
  2. Readable notifications
  3. Clear response expectations

Where this sits in a ChairsideWeb plan

Every plan carries them, from Chairside at $137 a month.

Timeline

How long it took

10 working days after content approval, including staff review and handover.

  1. Day 0

    Content approved

    The practice signs off the wording and the facts the pages will carry.

  2. 10 working days

    Build and staff review

    We build it, the team who will use it reviews it, and we change what they flag.

  3. Handover

    In the team's hands

    The team is walked through it and it goes live on the practice's site.

After

What changed

Day to day with dental office selection, the opening message does the work the third message used to do. The walkthrough improves intake hygiene without implying any request is accepted on arrival.

I read one message about dental office selection and I have the full picture. It seems obvious now, which is probably the point.
Lucy Huxley, New patient coordinatorSedation and anxious-patient dental practice, Newark, Delaware

Your offices

Want this working for your front desks?

On a thirty-minute demo we show you how this would sit on your own site, and which plan fits. Plans from $137 a month; the $797 build fee is invoiced after launch.

Questions

About this case study

How long did this project take?

10 working days after content approval, including staff review and handover. The clock started once the practice had approved the content, so the working days cover the build, the staff review and the handover to the team.

What exactly was built for this sedation and anxious-patient dental practice?

The new form collects preferred office, visit reason and callback number at the point of inquiry. Messages land in a readable format with the category identified, and the sender is told the next step is an appointment discussion with the selected office. The pieces involved: purpose-specific fields, readable notifications, clear response expectations.

Why is the practice not named?

Our case studies name the practice type, the region and the person we worked with, and leave the business itself out on purpose. The words in the quote are the client's own.

Can our offices get the same thing?

Yes. The work here is part of booking requests into your front desk system. Every plan carries them, from Chairside at $137 a month. The $797 build fee is invoiced only after launch.

Related

Next step

Start your own case file

A live walk-through of the site you would get, in about thirty minutes. Live in 7 days from the onboarding call, domain and hosting included.